Zuqo Men's Sneaker - Olive

Shipping Policy:

Delivery Time:

Inside Dhaka: Next-day delivery / 2 days.
Outside Dhaka: Delivery within 3 days.

Return & Refund Policy

We hope that you'll love everything you ordered from zuqo.shop But if you are not satisfied, you can return or exchange it within 3 days from the delivered date.

Note: We aren't able to accept returns or exchanges unless they have been authorized by our Customer Service team zuqowear@gmail.com We do not accept returned items that were sent back directly without notifying us first. If you want to return or exchange, please contact us to provide your Order Number and state the reason. After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

We're sorry you didn't love your order from zuqo.shop Read the instructions below to learn more about returns or exchanges.

Order Cancellation

For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
We will not accept an order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.
Refund Policy

At Zuqo, we strive to ensure customer satisfaction. If you wish to request a refund, the following terms apply:

Refund Request at the Time of Delivery
Customers must inform us immediately at the time of delivery or in front of the delivery personnel if they wish to return the product.
If the customer has already made the payment, we will process the return.
The refund process will take 5 to 15 days, and the customer will receive a refund for the product price only, with the delivery charge deducted, unless the issue is due to Zuqo’s fault. it'll take 5–15 days.
2. Refund Request After Receiving the Product
A) Customer Returns the Product via Courier
If the customer decides to return the product after receiving it, they must send it back via courier at their own cost.
Once we receive the product, we will refund only the product price, excluding the courier charge.
If the return is due to an issue caused by Zuqo, we will bear the courier cost.it'll take 5–15 days.


B) Zuqo Picks Up the Product

If the customer requests Zuqo to pick up the product, the pickup process will take 3 to 5 days, depending on the courier company.
Once we receive the returned product, we will inspect it.
If there are no damages or issues caused by the customer, we will refund the product price minus the delivery charge. The final refund amount will depend on the inspection outcome; it'll take 5–15 days.

Return/Exchange Process

Items can be returned or exchanged within 30 days from the delivery date. Note that overdue requests may not be accepted.
Return shipping fees are at the customer's own expense.
We'll email you once we process your refund or exchange, and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
For some products with hygiene concerns, such as boxers and socks, they cannot be exchanged once used. You must inform us before using the item if you wish to exchange it. If the item remains unused, you will be eligible for an exchange.
Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees, and there will be no refund. If you run into any issues, feel free to drop us an email at zuqowear@gmail.com


Contact Information for Returns:

For any return-related queries or to initiate a return, please contact our customer service team at 01901-375951

We, zuqowear  receive and keep the personal information that you provide to us from time to time when you visit our Website. Our main goal is to give you a safe, efficient, pleasant, and personalized experience. This enables us to offer services and features that are most likely to match your needs, as well as to tailor our website to make your experience safer and easier. More significantly, we collect personal information from our valued customer like you and keep in safe and securely.

Here are some of the ways in which we collect and store your information:  

ⓐ From our website: Any information you enter on our website or give us in any other manner is received and stored by us. We use the information you give us to answer your requests, personalize future purchasing for you, improve our stores, and communicate with you.

ⓑ When you engage with us: When you engage with us, we also save some types of information. For example, we utilize "cookies," and when your web browser accesses Zuqo.shop or adverts and other material offered by or on behalf of Zuqo.shop on other websites, we acquire certain sorts of information.

ⓒ Chatting and email corresponding: We collect your Name and Email (given by login form) as part of your zuqo account information when you sign up.

If your computer allows such capabilities, we often obtain confirmation when you open an e-mail from zuqowear to help us make e-mails more informative and engaging.

As with most websites and mobile applications, your device sends information which may include data about you that gets logged by a web server when you browse our Platform. This typically includes without limitation your device’s Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), the pages you visit on our website and mobile applications and the times of visit, and sometimes a "cookie" (which can be disabled using your browser preferences) to help the site remember your last visit. If you are logged in, this information is associated with your personal account. The information is also included in anonymous statistics to allow us to understand how visitors use our site.

Changes To Your Information:

We don't take the information you give us as gospel. You have complete control over the personal information on your profile and can examine, update, edit, or delete it at any time.

ⓐ To remove your information from our records, please submit a request.

ⓑ Visit the Contact Us page while logged in to Facebook to delete your Facebook login. You should see an option to "Delete Facebook Login" to request that Facebook login be removed from your account.

ⓒ Information about our customers is a valuable element of our business, and we don't sell or handover it to third parties.

When we believe it is necessary to comply with the law, enforce or apply our Terms of Use and other agreements, or protect the rights, property, or safety of Zuqo.shop  our users, or others, we release the account and other personal information. Fraud prevention includes exchanging information with other companies and organizations.