Return & Refund Policy
We hope you love your order from zuqo.shop. If not, you can request a return or exchange within 3 days of delivery.
📩 How to Request a Return/Exchange
Email us at info@zuqo.shop or zuqowear@gmail.com with your order number and reason.
Returns without prior approval will not be accepted.
We'll reply with return/exchange instructions. Please follow them carefully.
🔄 Return Options
Option 1: Customer Returns via Courier
Ship the product back at your own cost.
After inspection, we’ll refund the product price only (delivery fee excluded).
If ZUQO is at fault, we’ll cover return shipping.
Option 2: ZUQO Pickup (Dhaka Only)
Pickup takes 3–5 business days.
After receiving and inspecting the item, we’ll issue a refund minus the delivery charge.
💳 Refund Policy
Refunds take 5–15 business days after inspection.
Refunded to original payment method (bKash/Nagad/bank).
Delivery charges are non-refundable unless the error is ours.
🛑 Non-Returnable Items
Worn, used, damaged, or washed items
Products without original tags/packaging
Final-sale items
Opened boxers, socks, or hygiene-sensitive products
🚫 Order Cancellation
Cancel within 24 hours of ordering if not yet shipped for a full refund.
Shipped orders cannot be canceled. Please apply for a return after delivery.
📍 Contact Information
📧 Email: info@zuqo.shop / zuqowear@gmail.com
📞 Phone: +8801531955021 / +8801901375951
🏬 Dhanmondi Outlet: Shop 321, Metro Shopping Mall, Dhanmondi-32, Dhaka
🏬 Banani Outlet: House 60, Road 10, Block D, 3rd Floor, Banani, Dhaka
Trade License: TRAD/DSCC/042498/2021
BIN: 005343824-0201
We value your satisfaction and are here to assist every step of the way.
