FAQs
1. How do I place an order?
You can place an order directly on our website: www.zuqo.shop. Simply select your item, choose the size, and proceed to checkout.
2. What payment methods do you accept?
We accept:
Cash on Delivery (COD)
bKash
Nagad
Bank transfer (for select cases)
3. Can I cancel my order?
Yes, you can cancel your order within 24 hours, provided it hasn’t been shipped yet. After shipment, please follow our return policy.
4. How long does delivery take?
Inside Dhaka: 1–3 business days
Outside Dhaka: 2–5 business days
You will receive a tracking number after your order is shipped.
5. Do you offer returns or exchanges?
Yes. Returns and exchanges are accepted within 3 days of delivery. Items must be unused and in original packaging. Please contact us at info@zuqo.shop / zuqowear@gmail.com before sending anything back.
6. Are there any non-returnable items?
Yes. Used or damaged items, hygiene-sensitive products (e.g., boxers, socks), and final-sale items cannot be returned or exchanged.
7. What if I receive a wrong or defective product?
If you receive an incorrect or faulty item, contact us immediately at info@zuqo.shop / zuqowear@gmail.com or call +8801531955021. We will arrange a replacement or refund at no extra cost.
8. Do you have physical outlets?
Yes. Visit us at:
Dhanmondi Outlet
Shop-321, Metro Shopping Mall, Dhanmondi-32, Dhaka
📞 01604-779919
Banani Outlet
House 60, Road 10, Block D, 3rd Floor, Banani, Dhaka
📞 01901-375953
9. How do I contact customer support?
You can reach us via:
📧info@zuqo.shop / zuqowear@gmail.com
📞 +8801531955021 / +8801901375951
